top of page

Privacy Notice

This Privacy Notice explains how Intelligent Mindspace Limited ("we", "our" or "us") collects, processes, stores and discloses information about you when you visit our website and use our services. Intelligent Mindspace Limited, company number 15217464, is registered in the United Kingdom. Our registered office is located at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Introduction

This notice is provided to inform you about our practices concerning the personal and non-personal information we gather from you, and the circumstances under which we process such information. "Personal information" means any data that can identify you directly or indirectly. In this document, “processing” covers the collection, storage, use, transfer and any other handling of data.

If you do not agree with any of the points detailed in this notice, we kindly request that you cease using our website immediately.

At Intelligent Mindspace Limited, we are committed to protecting your privacy and ensuring the confidentiality of your data. We recognise your right to know how your personal information is used, and we strive to ensure that it is only used in accordance with your expectations and relevant law.

Our policies comply with all applicable UK data protection legislation, including the Data Protection Act 2018 and the retained EU General Data Protection Regulation (GDPR).

We advise you to review your rights and our obligations in relation to your personal data by visiting www.knowyourprivacyrights.org.

Unless otherwise specified, we do not share, sell or disclose any information collected through our website to any third party.

The Legal Bases for Processing Your Information

In accordance with data protection law, we have identified the specific legal bases upon which we process various categories of your personal data. These legal bases include:

  • Contractual Necessity: When you create an account, purchase a product or service, or otherwise agree to our terms, a contract is formed between you and Intelligent Mindspace Limited. In order to fulfil our contractual obligations, we process the information you provide.

  • Consent: For activities not covered by a contractual relationship—such as browsing our website or requesting additional information—you give us your consent to process your data. Where feasible, we obtain your explicit consent (e.g. through cookie prompts). You may withdraw your consent at any time by contacting us at info@intelligentmindspace.com; however, please note that withdrawing consent may affect your ability to use certain services on our website.

  • Legal Obligation: We sometimes process your information to comply with legal requirements, such as responding to lawful requests from regulatory or law enforcement agencies.

If the basis for processing your personal data becomes irrelevant or changes, we will cease or update our processing accordingly and notify you if necessary.

Information We Process

1. Data Provided by You

When you interact with our website—whether by registering an account, purchasing a product or service, or contacting us—certain personal data may be collected to enable us to:

  • Verify your identity for security purposes.

  • Process your orders or deliver our services.

  • Offer personalised recommendations and advice.

  • Communicate with you about your account or our services.

We may also aggregate this data for internal analytical purposes, ensuring that the information cannot be traced back to you as an individual.

This information is processed on the basis of our contractual relationship or your explicit consent and is retained until the contract is terminated or your consent is withdrawn.

2. Data Processed Based on Consent

In instances where no contract exists, such as when you merely browse our website or request general information, we process your data on the basis of your consent. For example, if you agree to the use of cookies, this consent allows us to track your browsing behaviour and deliver a more personalised experience.

Where you have given us explicit permission, we may share your name and contact details with trusted associates whose services may be of interest to you. This processing will continue until you withdraw your consent.

3. Data Processed for Legal Obligations

We are required to process certain information in order to comply with our legal obligations. For example, should a law enforcement agency request data in connection with an investigation and provide proper authorisation (such as a court order or search warrant), we will be obliged to share the necessary information with them.

Specific Uses of the Information You Provide

Our website may allow you to post or share information with the understanding that it will be publicly accessible. This may include:

  • Posting messages on our social media pages.

  • Tagging images.

  • Interacting with content by, for instance, clicking on icons to indicate agreement or disagreement.

When you post personal information, you should be aware that you are solely responsible for the content you share, and once it enters the public domain, we have no control over how third parties may use it.

If you request, and it is reasonable with no overriding legal obligation, we may delete personal information that you have posted on our website.

Complaints and Moderation

We strive to moderate user-generated content promptly; however, we may not always be able to review content before it is published. If you have concerns about content posted on our website, please contact us. We will review your complaint and, if necessary, remove the content while we further investigate. We reserve the right to dismiss complaints that are vexatious or without merit.

When a complaint is lodged, we log all relevant details to help resolve the issue and, if appropriate, to compile statistics for improving our service.

Affiliate and Business Partner Data

When you act as an affiliate or business partner, the information you provide helps us credit you for referrals and process any commissions due. This information is used exclusively for these purposes and is kept confidential. We expect that our partners will reciprocate by protecting the confidentiality of any data they receive from us.

Use of Automated Systems and Cookies

Cookies

Cookies are small text files placed on your computer by your web browser when you visit our website. They help us store and retrieve information about your visit, enabling us to offer you a more personalised experience and collect statistics on website usage.

Our website uses cookies for various purposes, including:

  • Tracking how you navigate our website.

  • Recording whether you have viewed specific messages.

  • Keeping you signed in during your session.

  • Logging your responses in surveys and questionnaires.

  • Capturing conversation threads during live chats with our support team.

When you first visit our website, you will be asked to consent to the use of cookies. If you decline, we will only use cookies strictly necessary for the functioning of the website, and we will record your preference accordingly.

Browsing Activity Data

Our servers record certain information automatically when you access our website. This includes data such as your IP address, geographical location, internet service provider, browser type, and screen resolution. We use this aggregated data to monitor the popularity of our webpages and improve our website performance. However, if this data is combined with information from previous visits, it may be used to identify you personally.

Re-Marketing

We may employ re-marketing strategies by placing a cookie on your device when you visit our website. This allows us to serve targeted advertisements for our products or services on other websites that you visit. If you have consented to our use of cookies, you might see advertisements for us on third-party sites.

Disclosure and Sharing of Your Information

Third-Party Data Sources

Occasionally, we receive data indirectly from third parties whose services we use. Such data is not personally identifiable unless combined with additional information provided by you.

Third-Party Advertising

Our website may feature advertisements from third parties who may automatically collect information about you when their ads are displayed. We have no control over these technologies or the data they collect; therefore, this Privacy Notice does not cover the practices of these third-party advertisers.

Data Transfers Outside the EU

Our website is hosted in the United Kingdom. However, we may use outsourced services located outside the European Union. In such cases, we ensure that the data transferred is protected by:

  • Internal binding corporate rules, where applicable.

  • Contractual clauses approved by a supervisory authority in the EU.

  • Certification under an approved mechanism as required by the GDPR.

Access to and Management of Your Personal Information

You can review or update your personal information at any time by logging into your account on our website. If you require a copy of information that is not available through your account, please contact us at info@intelligentmindspace.com. We will inform you of the timeframe and any fees that may apply for processing your request.

If you wish to have your personal information removed from our systems, please contact us. Please be aware that removing your data might affect your ability to use certain services.

Before making any changes or providing access to your data, we will take reasonable steps to verify your identity to ensure your information is protected.

How to Complain

If you are dissatisfied with our handling of your personal data, please contact us at info@intelligentmindspace.com. We aim to resolve any concerns promptly and, if necessary, will attempt to resolve the dispute through mediation or arbitration. Should you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) by visiting https://ico.org.uk/concerns/.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations (such as those required by our tax authorities), or to support any legal claims or defences. After this period, your data will be securely deleted unless a longer retention period is mandated by law.

Compliance with the Law

This Privacy Notice has been drafted to comply with the laws and regulations in all jurisdictions in which Intelligent Mindspace Limited operates. If you believe that any aspect of this notice does not comply with the law in your jurisdiction, please contact us so that we may address your concerns.

Review and Updates

We may update this Privacy Notice from time to time. The version applicable to you will be the one posted on our website on the day you use it. We recommend that you print or save a copy of this notice for your records and review it periodically.

If you have any questions regarding this Privacy Notice, please contact us at info@intelligentmindspace.com.

bottom of page